RETURN POLICY - 100% SATISFACTION GUARANTEE
At Rome Tech, customer satisfaction is our highest priority. That's why we have designed our 100% Satisfaction Guarantee to ensure that you are completely satisfied with every purchase you make. We do have some requirements for returns to ensure fairness to all customers. Any incomplete returns, items that are broken or modified, or returns with missing parts will be subject to a 50% restocking fee. Prepaid shipping labels are provided for orders that were mis-shipped by us. Additionally, if a package is unable to be delivered and gets returned to us, we will deduct the shipping fees from the refund amount. By having clear return policies in place, we can continue serving customers with quality products at great prices. Please contact us prior to any return shipment so we can make the process smooth and simple.
Returns for Any Reason: We accept returns for any reason, no questions asked. If you're not satisfied with your purchase, simply return the item to us within the specified time frame, and we will process a full refund. Please note that we do not cover the cost of return shipping.
30-Day Returns on Website Purchases: For all purchases made on our website (www.rometechcases.com), you can return your product within 30 days of the order date for a full refund.
Marketplace Purchases: For all purchases made through our partner marketplaces (Amazon, Walmart, Newegg), you can return your product within 30 days of the order date for a full refund.
eBay Outlet Purchases: For all purchases made through eBay, you can return your product within 14 days of the order date for a full refund. eBay purchases also carry a limited 30 day limited product warranty from the product purchase date.
International Orders: Buyers are responsible for paying return shipping costs for all international orders. Please ensure you use a trackable shipping method to avoid any complications.
Incomplete / Materially Different / Missing Parts: 50% restocking fee.
Undeliverable packages: Shipping fee deducted from the refund.
LIMITED WARRANTY POLICY (Effective Oct 1, 2023)
At Rome Tech, we are committed to providing our customers with quality products that perform reliably. That's why we offer a 90-day warranty on all purchases, excluding those from our eBay outlet store which have a 30-day warranty. This warranty covers defects in materials and workmanship. To extend your warranty by an additional 90 days, simply register your product within the first 30 days of purchase. We stand behind our products and guarantee them to be free of material and workmanship defects. Our goal is complete customer satisfaction, and our warranty program demonstrates our dedication to that goal. If you ever have an issue with a Rome Tech product, don't hesitate to contact us so we can make it right.
eBay Outlet Purchases: A limited 30 day product warranty from the product purchase date.
90-Day Limited Warranty: In addition to our return policy, we also offer a 90-day limited warranty (excluding eBay) from the order date on all products. This warranty covers any manufacturing defects and includes a one-time product replacement. To claim your warranty, please contact our customer support team with your order details and a description of the issue. Limited warranty can be extended for another 90 days within 30 days of purchase by registering your purchase here.
To initiate a return or claim your warranty, please contact our customer support team at support@rometechcases.com or contact us via the contact us page here. We're always here to help and ensure you have a seamless experience with Rome Tech.
EXCHANGE POLICY
At Rome Tech, we strive to provide our customers with the best possible experience. If you are not satisfied with your purchase, we offer an easy and convenient exchange policy to ensure your needs are met. Please read the policy carefully to understand the process for exchanging products.
Eligibility for Exchange:
To be eligible for an exchange, the product must be in its original, unused condition and must be returned within 30 days of the delivery date. Products that are damaged, altered, or show signs of wear and tear will not be accepted for exchange.
How to Initiate an Exchange:
a. Place a new order: To process an exchange, please place a new order for the desired product on our website.
b. Notify us: After placing your new order, please notify us by sending an email to support@rometechcases.com with the following information:
Original order number
New order number
Reason for the exchange
Prepaid Return Label and Envelope:
Once we receive your email, we will send you a prepaid shipping label and an extra envelope for returning the original product. Please ensure that the product is securely packaged, and the prepaid shipping label is affixed to the return envelope.
Shipping the Original Product:
Ship the original product back to us using the prepaid shipping label and envelope provided.
Processing Refunds:
Upon receipt of the original product, a refund for the original order will be issued within 3-5 business days. The refund will be processed using the original payment method.
Please note that original shipping costs are non-refundable and customers are responsible for any taxes, duties, or fees associated with the exchange.
By following these steps, we hope to make the exchange process as smooth as possible for our customers. If you have any questions or concerns, please feel free to contact our customer support team at support@rometechcases.com, and we will be happy to assist you.
DELIVERY POLICY
Introduction
This Delivery Policy outlines the shipping and delivery practices of Rome Tech, a company dedicated to providing high-quality products to our customers. We strive to ensure that all orders are processed and shipped in a timely and efficient manner.
Domestic Shipping (Continental US)
Rome Tech offers free domestic shipping within the continental United States. All orders are shipped within one business day via USPS.
International Shipping
For international orders, Rome Tech charges a flat rate of $11.99 for courier shipping. The estimated delivery time for international orders is 30 days.
Shipping Carrier
All orders are shipped via USPS (United States Postal Service). Rome Tech utilizes USPS First Class shipping for domestic orders and courier service for international shipments.
Undeliverable Orders
In the event that an order is returned to Rome Tech as undeliverable, a shipping fee will be deducted from the refund amount. The fee is $4.99 for USPS First Class shipping and $9.99 for USPS Priority Mail shipments.
Reshipment Fees
If a customer requests that their order be reshipped, the following reshipment fees apply:
$4.99 for domestic orders
$11.99 for international orders
Pre-Orders
Pre-order products have shipping dates indicated on the product page. These dates are updated weekly to provide customers with the most accurate information on when they can expect their pre-ordered items.
Order Tracking
Once an order has been shipped, customers will receive an email containing tracking information, allowing them to follow the progress of their shipment.
Customer Support
If you have any questions or concerns regarding your order or our shipping policy, please contact Rome Tech customer support at support@rometechcases.com.
By placing an order with Rome Tech, you agree to this Delivery Policy. Rome Tech reserves the right to update or modify this policy at any time without prior notice.